Ticket system
Filters, tags, and SLAs faced by admin vs technician flows in one view.
Open the Slack + email inbox to sync AI tickets.
Open tickets
27
6 dispatch now
Parallel-ready
8
Auto-run possible
Ambiguous signals
3
Need triage
| Ticket | Customer | Severity | Owner | ETA | Tags | Source |
|---|---|---|---|---|---|---|
| Critical path | ||||||
Replace PSU on rack P44Known WO-9823 | Redline Motors | critical | Crew Delta | 00:15 | powerredundancy | Generated from Slack |
Patch Ceph gateway firmwareKnown WO-9836 | Nebula Bio | high | Storage Crew | 00:45 | storagefirmware | Console input |
| Parallel ready | ||||||
Provision 10-node pod for SentiAIKnown⚡ Fast fix WO-9824 | SentiAI | highParallel-ready | Aya Burke | 00:25 | provisioningparallel | Console input |
Grant burst permissions for OmniBioKnown⚡ Fast fix WO-9832 | OmniBio | mediumParallel-ready | IAM bot | On-demand | permissionsparallel | Console input |
Expand cluster VLANs for FluxAIKnown⚡ Fast fix WO-9837 | FluxAI | mediumParallel-ready | NetOps | 00:30 | networkvlan | Console input |
Audit IAM keys for Atlas LabKnown⚡ Fast fix WO-9842 | Atlas Lab | lowParallel-ready | IAM bot | On-demand | permissionssecurity | Console input |
Deploy telemetry collector 5.2Known WO-9844 | Observability | mediumParallel-ready | Observability | 00:40 | telemetrysoftware | Console input |
| Investigations | ||||||
Node pool 7 intermittent resetsAmbiguous SIG-442 | — | high | Fabric sensing | Triage @ 00:45 | telemetrypower | Generated from Slack |
West aisle network flapAmbiguous SIG-448 | — | medium | NetOps | Triage @ 01:00 | networkoptics | Generated from email |
East pod cooling varianceAmbiguous SIG-455 | — | medium | Thermal Ops | Triage @ 00:20 | coolingtelemetry | Generated from Slack |
NVLink parity driftAmbiguous SIG-458 | — | high | Fabric sensing | Triage @ 00:35 | interconnectsignal | Generated from Slack |